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CARE: Enchanting guest experience with CARE

CARE, short for Enchanting Guest Experience with Care stresses upon the service provided by the members of the organization to its important stakeholders; the clients. Our module is developed to equip the organization with the right mechanism and system to transform the current service practices to the desired service culture. The success in the implementation of this module will further ensure customer loyalty and extension of preferences from one client to another. In fact, the branding tools will also be an advantage as it mirrors the qualities and provide good impression to the organization itself.

At the end of this program, the participants would be able to
1. Internalize and realize the desired practices of organization’ score values on customer care
2. Practice excellence customer service to the valued customer
3. Improve the current practices immediately upon interacting with customers
4. Proactively approach customers to offer assistance
5. Compose, remain calm and handle challenging situations with guest in a professional manner
6. Deliver the extra mile service to enthuse the customers
7. Sustain the excellence customer care practices towards the desired culture
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